Computer, printer and wi-fi help in Canberra
I fix the everyday tech that has been annoying you for months. Homes and small businesses both. Most of it I can do without coming out, and I tell you what it will cost before I start.
Message me first. It's free to ask.
Higgins based · onsite anywhere in the ACT · most things fixable remotely
Whichever one of these sounds like your week
If the thing bothering you isn't here, ask anyway. Describing it badly is fine, that is my job and not yours.
The printer nobody can print to
Set up properly on every computer and phone in the building, wired or wireless, and left working that way. The whole story on offline printers and setup.
It takes five minutes to start
I find what is actually causing it instead of guessing, then tell you whether it is worth upgrading or replacing.
Pop-ups and fake warnings
Browser hijacks and things that installed themselves, cleaned out, then set up so the next one has a harder time.
It will not turn on
Screens, keyboards, batteries, charging ports. If the repair costs more than the laptop is worth, I will say so.
A new computer with none of your things on it
Set up the way the old one was, with your files, photos, email and passwords carried across.
No backup, or one nobody has tested
A backup that runs on its own, and that I have tested by restoring from it. An untested backup is not a backup.
Wi-fi that dies in one room
I measure the signal properly rather than guessing, then fix the coverage, with mesh only if you actually need it. The whole story on wi-fi, dropouts and dead spots.
The whole network, or the router as it came out of the box
Internet, wi-fi, printers and shared files set up together, default passwords changed, guest access kept separate.
One person, and it is this one.
There is no call centre, no ticket queue and no subcontractor. You message me, I answer, and I do the work.
- I tell you the cost before I start. Including when the honest answer is that the thing is not worth fixing.
- I explain what I am doing while I do it. At whatever pace suits you, and written down if you would rather do it yourself next time.
- Most of it is remote. You click one link and watch the whole thing happen on your own screen.
- I come to you when it needs it. Anywhere in the ACT, and some things are simply quicker in front of the machine.
Message me first. It's free to ask.
Tell me what is happening and I will give you a straight read: whether it is something I can help with, what is involved, and what it is likely to cost. You get that before anything starts.
No obligation and no charge for asking. A photo of the error message helps, but it is not required.
Tell me what's wrong
A text or a call. Describe it however makes sense to you. You do not need the right words for it.
I tell you what it needs
What is actually wrong, what fixing it involves, and what it will cost. If it is quick, I will often just tell you how to do it.
Remote, or I come out
Most problems never need a visit. When one does, I come to you anywhere in the ACT.
It works, and you know why
Set up properly, tested in front of you, and explained. Written down if you want it.
What I will tell you not to bother with
A laptop that costs more to repair than to replace is a laptop I will tell you to replace. A machine that is slow because it is twelve years old does not need a tune-up, it needs replacing, and I would rather say that than take the money.
I do not sell hardware and I do not resell anyone's software, so there is nothing I am quietly steering you toward. If the fix is something you can do yourself in ten minutes, I will tell you that too, and there is nothing to pay.
If someone has made you feel silly about a computer before
Plenty of people have had that happen. Usually from someone who took the mouse off them, fixed it without saying what they did, and left. That is not help. It is the problem going away for a while and taking the explanation with it.
I explain what I am doing while I do it, at whatever pace suits you, and I will write the steps down if you would rather do it yourself next time. No jargon, and no question is too basic to ask. If you would like your son or daughter on the phone while I am there, that is fine by me.
Tell me what it's doing.
A text is the fastest way to reach me. Describe it in your own words. I'm back to you within a day, usually much faster, with an honest read on what's going on.